Question 1

Q: Will products which are out of stock get back in stock on mashaternes.com?

Accepted Answer

A: At mashaternes.com, each drop is limited to a fixed number. Usually once a product is sold it won't come back in stock.

Question 2

Q: Who is Masha Ternes?

Accepted Answer

A: 
Hej, I’m Masha, 22 years old.
For as long as I can remember, I’ve loved the feeling of bringing an idea to life — from the first spark in my mind to the final piece in my hands.
​
What excites me most is the process itself: the experimenting, the failing, and the joy of discovering new possibilities along the way.
​
I started this brand not just to create, but to connect — to build a space where creativity is celebrated, shared, and supported. A place where we support each other and let go of the pressure to be perfect.
 
This is just the beginning, and I’d love for you to be part of the journey.

Question 3

Q: What are the return and shipping policies at mashaternes.com?

Accepted Answer

Regarding returns, we accept returns within 14 days of delivery only if the items are in their original condition and packaging. To initiate a return, customers must contact our support team to receive authorization and guidance. Please note that return shipping costs are typically the customer’s responsibility unless the return is due to an error on our part.

Shipping is via DHL and can take up to 10 working days.

Question 4

Q: How can I contact Masha Ternes if I have questions?

Accepted Answer

If you have any questions, you can easily reach out via the contact form located on the website’s Contact page. Simply fill in your name, email, and message, and Masha will get back to you as soon as possible.

masha ternes

Frequently asked questions

Q: Will products which are out of stock get back in stock on mashaternes.com?

Q: Who is Masha Ternes?

Q: What are the return and shipping policies at mashaternes.com?

Q: How can I contact Masha Ternes if I have questions?